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Terms of Use

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

The following terms and conditions apply to all transactions on the RoadRadio.com Website. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. To order goods you must be at least 18 years old. The laws of England & Wales shall govern the contract between us and any dispute will be resolved in the aforementioned courts.

Please note that different terms and conditions, including prices and returns policies, may apply to purchases made in any of our stores. There is a 5.00 collection fee per item in store.

Delivery address

Delivery should be to the address where the credit card is billed. This is to protect the customer as well as RoadRadio.com. If there is a genuine reason for delivering to a different address, we can deliver to your work address ONLY.
As an extra security measure before release of goods, you may receive a phone call from RoadRadio.com to confirm you order.

Delivery time

Delivery usually takes place within 2 to 3 working days of placing your order. We will contact you if a delivery is going to take longer than we would normally expect, i.e. up to 21 days.
The RoadRadio.com Delivery Department are unable to guarantee exact delivery times. We recommend that you do not arrange dates for your fitters until the products have arrived and have been checked for damage.
Whilst we make every reasonable attempt to deliver promptly and within the estimated time frame, we cannot be held responsible for sudden stock shortages or manufacturing delays. We make every effort to keep our customers informed in any such event. Delays of more than 21 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Inspection of goods

When your goods arrive, please make sure they are unpacked and inspected BEFORE signing the delivery note. In the unlikely event of damage occurring during transit, please refuse delivery of the goods, mark the delivery note accordingly, and notify us immediately by calling 01293 533941 and emailing sales@roadradio.com. A new product will be sent out. We strongly recommend that you examine the goods at the time of delivery - we have your satisfaction in mind. Naturally we cannot accept liability for damages or errors if goods have been fitted or if you have had the appliances in your possession for more than 7 days. Delivered goods are your responsibility, if you delay accepting the delivery we will not be held responsible for any financial implications.

Product Guarantees

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio heads etc.), consumables (tapes, CD's, cables, batteries, etc.) and cosmetic damage is not covered.

Cancellation and returns

You are within your rights to cancel your order within 7 working days from the day after you received the goods without giving a reason. The goods must be returned in unfitted condition with its original packaging and in a pristine saleable condition within 14 days of notifying RoadRadio.com of the cancellation. You must also pay the cost of returning the goods, this is non-refundable. If you are unable to return the goods yourself, we can arrange for this to be done on your behalf, but we will charge you for this service. Goods received back incomplete, damaged or in any condition other than saleable, will either be returned to you and the cost of return carriage charged to your account or credited less a 15% charge. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 14 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.

Payment

We accept Visa, MasterCard, Switch, Delta and Solo. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. We also accept cheques or postal orders, however all cheques must clear the bank before the order will be processed. This will add a minimum of 7 working days to your delivery date. Please make your cheque payable to Road Radio Ltd and post to our Crawley address as it appears at the top of this page.

When you place your order with RoadRadio.com, we take full payment for the goods. Errors on our website are rare, and we take every precaution to ensure our information is correct and up to date. However, mistakes can happen. In the unlikely event of an error in price being made on our website, we will contact you and give you the opportunity to amend or cancel your order.

Pricing

The price for the goods will be as stipulated at a time when you place the order, we are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or due to an error or omission.
We make every effort to ensure that the prices on RoadRadio.com web pages are accurate and up to date. In the unlikely event of there being a mistake on the website, we will inform you as soon as it is discovered. You will then have the choice to amend or cancel your order.
All pictures and text on our website is for the sole purpose of giving an approximate description of the goods. All prices are inclusive of VAT, but exclude delivery charges, which will be payable as indicated at the time of purchase.

Credit Card Security

We use a secure payment gateway provided by RBS WorldPay to safegaurd your card data and to ensure PCI DSS compliancy. All of our service providers are registered with the Office of the Information Commissioner under the Data Protection Act to store, process and transmit data and do so only using secure and encrypted communication methods.

Disclaimer

RoadRadio.com cannot be held responsible for any injuries or resulting financial loss from accidents related to the order. We will not be liable for any loss of time and monies resulting from delays, non-deliveries and wrong delivery.

These terms and conditions do not affect your statutory rights.